BI Efficiency
- KPI & Operational metrics: differences in approaches for Guided and SS
- service quality metrics: Satisfaction metrics, Response time analysis (based on Exchange stats and SD/Jira stats), Due date shifts (external SLA violation)
- BI adoption & efficiency tracking: Adoption metrics by key roles (% of engaged users, views per active user, active users and subscriptions), N of releases, notifications, Info demand coverage, Role coverage
- BI Server operational monitoring reports: Users & Reports with usage degrade, Report speed degrade controls, Extracts time controls, Service Availability
- report development: scheme of the full cycle of report development, report release checklists
- rules and standards: requirements gathering, backlog prioritizing, Email response time and templates, Testing and pear-reviews, onboarding newcomers to the BI team